Contributor I

Solved

Bigcommerce Integration and Multi-Storefront

Forum|Forum|2 years ago
November 19, 2023
6 replies
655 views

Hi, we have been using Klaviyo for a while now with one storefront on Bigcommerce but we have recently setup Multi-storefront and we have two current storefronts with a third on the way.

The issue we are having is that there seems to be no way in Big commerce when using the integration, to send certain emails and flows to certain customers, filtered by what site/storefront they are interacting with.

Has anyone worked out a setup for doing this?

Flows

This topic has been closed for replies.

Best answer by Brian Turcotte

Hi @namcknight!

My apologies for the delay here - at this time, we do not have support for segmenting customers from different storefronts in the same Klaviyo account. The best way to accomplish this would be to create multiple Klaviyo accounts for each store front.

Best,

Brian

Brian Turcotte

Klaviyo Alum

Hi @namcknight!

I’m going to check on this internally and I will update the thread ASAP!

Best,

Brian

Brian TurcotteAnswer

Klaviyo Alum

Hi @namcknight!

My apologies for the delay here - at this time, we do not have support for segmenting customers from different storefronts in the same Klaviyo account. The best way to accomplish this would be to create multiple Klaviyo accounts for each store front.

Best,

Brian

J

Jayhumpton

Contributor I

Hi, we have been using Klaviyo for a while now with one storefront on Bigcommerce but we have recently setup Multi-storefront and we have two current storefronts with a third on the way.

The issue we are having is that there seems to be no way in Big commerce when using the integration, to send certain emails and flows to certain customers, filtered by what site/storefront couples fitness plan they are interacting with.

Has anyone worked out a setup for doing this?

Implement custom event tracking on your website to track which storefront each customer is interacting with. You can then use this data to trigger specific email flows or segments within Klaviyo.

V

VincentAxelsson

Contributor I

Hello! We are considering a problem with a customer, we want different accounts to be set up on each storefront. But klaviyo is not multi-channel compatible, how did you get around this?
Thought the most lowly solution should be to create new accounts per country. any help is appreciated :D

R

RudiJr

Contributor I

how do I create Multiply accounts to be used on Bigcommerce Multi-Store Fronts? How does that appear or work on Bigcommerce

Groove Commerce

Contributor I

Klaviyo Elite Master Partner Groove Commerce here!

We recently completed this exact integration request for one of our clients. Unfortunately, the solution we built is not possible to be implemented as a standard one-click integration.

Learn more about the integration from the link below. Please do not hesitate to reach out if you are looking for a similar implementation for your BigCommerce store!

https://www.groovecommerce.com/ecommerce-blog/klaviyo-bigcommerce-multi-storefront-integration

We Design, Build, & Grow eCommerce Websites.

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