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Contributor II
May 15, 2024
Solved

Billing Issue

  • May 15, 2024
  • 1 reply
  • 92 views

Hi we’re trying to get back on Klaviyo but we’re having issue with upgrading our plan. The card we used previously is being used to process the same but the payment is not going through and we’re seeing this particular response in red box. 

Please let us know, how we can fix this as it is important to start with our automations as soon as we fix this. 


Thankyou!

    This topic has been closed for replies.
    Best answer by AlexandraPalau

    Hello @Abhishek98!

    Thank you for your question.

    Have you tried reaching out to customer support through chat? It’s now available 24/7 and they should be able to assist. 

    Thank you and welcome back to Klaviyo!

    Alexandra 😊

    1 reply

    AlexandraPalau
    Partner - Silver
    2025 Champion
    May 18, 2024

    Hello @Abhishek98!

    Thank you for your question.

    Have you tried reaching out to customer support through chat? It’s now available 24/7 and they should be able to assist. 

    Thank you and welcome back to Klaviyo!

    Alexandra 😊

    - Alexandra Palau, Klaviyo Partner & Community Champion. Website: allaboutemailmarketing.com