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Contributor I
April 27, 2024
Solved

Black Background - White Socials Icons Missing 🄲

Why is it that my test email looks like this on desktop for socialsĀ 

BUT comes though to my mobile email like this?

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This topic has been closed for replies.
bluesnapper
Champion & Partner
April 30, 2024

Hi @SunshineHappyĀ 

Would you like to send me a test campaign with this issue? I’ll see if I can spot anything. If so, let me know, and I’llĀ DM you my email address.

Regards

Andy

Ā 

https://bluesnapper.com - Klaviyo Champion '24 & Partner

3 replies

bluesnapper
Partner
Champion & Partner
April 27, 2024

Welcome to the community @SunshineHappyĀ 

The first thing to check is the display option for the social block (below). It may be that it’s set toĀ  ā€˜Desktop only’.

Let me know if that’s the issue.

Regards

Andy

Ā 

https://bluesnapper.com - Klaviyo Champion '24 & Partner
Contributor I
April 30, 2024

HelloĀ 

I do have both mobile and desktop visibility checked when testing was done.

Still a problem unfortunately šŸ˜•Ā 

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bluesnapper
Partner
Champion & Partner
April 30, 2024

Hi @SunshineHappyĀ 

Would you like to send me a test campaign with this issue? I’ll see if I can spot anything. If so, let me know, and I’llĀ DM you my email address.

Regards

Andy

Ā 

https://bluesnapper.com - Klaviyo Champion '24 & Partner