Contributor II

Solved

Blacklist domains

Forum|Forum|5 years ago
November 28, 2020
15 replies
2047 views

First post :D

I have looked around in the help docs but couldn’t find any details on this… Is it possible to add a blacklist of domains we don’t want to accept subscribers from? I think it would be a very cool feature to avoid spam traps, scrappers (like Milled) and others.

Thanks in advance!

Sign-up forms

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Best answer by Melissa.Matusky

@Platanomelóm welcome to Klaviyo Community! :slight_smile:

Thanks for the feedback & ideas! Klaviyo doesn’t currently have the ability to block people from subscribing to your account based on domain, but we do have other tools that help maintain list health.

Klaviyo’s double opt-in process requires users to confirm their email before being added to your list and after they intitally fillout your signup form. Enabling this feature is a great way to ensure spam traps from entering your newsletter list.

Additionally, Klaviyo’s segmentation capabilities can collect email addresses you don’t wish to include in your regular sends. Simply use the condition “Properties about someone” > Email> contains> the particular email domain you wish to exclude. Here is an example of that segment definition

You can collect multiple domains by using an “OR” connector.

Show previous replies

David To

Klaviyo Employee

Hey @giannagnv,

You’re certainly on the right track! The term custom signup forms and legacy signup forms are synonymous with one another.

The decision to recode/insert something into your existing signup form or to rebuild each signup form from scratch via HTML would depend entirely on your signup forms. Oftentimes though, I suggest going the full custom route. That way you can ensure the signup form is working and behaving as intended.

In addition to that How to add and customize a legacy embedded signup form Help Center article, I would recommend checking out similar articles on this topic:

David

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giannagnv

Contributor I

Thank you @David To :)

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giannagnv

Contributor I

Hey dear @David To checking in once again to ask if you can recommend anyone of the Klaviyo Partners you mentioned who is experienced with custom sign up forms. Thanks!

David To

Klaviyo Employee

Hey @giannagnv,

I don’t have any specific recommendations of our Partner’s program. I would suggest narrowing down your search using the available filters and potentially reaching out to several individuals.

David

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iwsdigital

Contributor I

I’d much rather have a blacklist domain option so it is fool proof. Surprised there is not an account setting level available. I’d think a lot of people would adopt this instead of always having to exclude a segment that includes them, or remember to exclude them from each segment. Then if you ever need to edit the blacklisted domains, you have to do it in every segment which sounds like zero fun. Features=Flexibility=Speed=Cost/Time Savings=Better Software=Happier Clients...

Definitely!

I would add that it’s a very basic feature that all of Klaviyo’s competitors have. It’s a very big disappointment that Klaviyo doesn’t have such a thing.

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