Blurry Static Product Images in Outlook

Forum|Forum|3 years ago
January 6, 2023
3 replies
260 views

I’m having an issue with our Static product images in Outlook. When I view the test newsletter in Outlook all of the product images look blurry but in Gmail they are perfect. Any ideas why this would be happening?

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Best answer by David To

Hello @Stakelums,

Welcome to the Klaviyo Community!

Since your images are appearing fine in Gmail, this sounds like an issue related specifically to how Outlook is known to renders emails. Because Outlook uses Microsoft Word rather than typical Webkit, it’s a known issue that emails will look different. This has been explained in our My email looks different when viewed in Microsoft Outlook Help Center article.

There’s several past Community posts on this topic of emails looking different when viewed on Outlook which I’ve included below that I think would be helpful in reviewing as well:

I hope this helps!

David

David ToAnswer

Klaviyo Employee

Hello @Stakelums,

Welcome to the Klaviyo Community!

Since your images are appearing fine in Gmail, this sounds like an issue related specifically to how Outlook is known to renders emails. Because Outlook uses Microsoft Word rather than typical Webkit, it’s a known issue that emails will look different. This has been explained in our My email looks different when viewed in Microsoft Outlook Help Center article.

There’s several past Community posts on this topic of emails looking different when viewed on Outlook which I’ve included below that I think would be helpful in reviewing as well:

I hope this helps!

David

S

StakelumsAuthor

Contributor I

Thank you David, much appreciated.

E

Elation

Contributor I

PR

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