Browse Abandonment Flow not using Product View as a trigger

Question

Hey,
We have browse abandonment flows set up for products and this is working great. We are using Shopify.

We have an in-store service, which is bike fitting, and a customer can book an appointment time online, but we don't take payment until they have had an assessment in the store. This is because sometimes we don't charge because a small tweak is needed or because their bike is totally unsuitable and no amount of adjustment will be suitable. The service is highly specialist so the best thing is to charge people in the store after the service.

Is it possible to send a browse abandonment email based on someone's behaviour like a page view (but not a product page view) and how would I put these people into a flow?

Thanks, CJ

bluesnapper · Accepted Answer

Hi @clairebeaumontYou can achievethis with a custom event. ThisJS on your target page should work:That will create a custom event for a profile called ‘BookingPageView’ when the page is viewed. That custom event can be used as a trigger for a flow.More info here:https://developers.klaviyo.com/en/v1-2/docs/custom-event-trackingHope that helpsAndy

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