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Contributor I
February 21, 2024
Solved

Business performance summary shows revenue

  • February 21, 2024
  • 2 replies
  • 281 views

My Business performance summary dashboard shows revenue but I haven’t made any sales yet. I go to my Shopify and there are 0 orders. Does anyone know why it’s show this? 

 

    This topic has been closed for replies.
    Best answer by Adam Ragsdale

    Hi @MeditatingMisfits - thanks for asking your question to the community. 

    I noticed in your screen shot that the Shopify “Checkout Started” is the conversion metric currently selected. Therefore, the Business performance summary metrics displayed on the dashboard are calculated based on occurrences of that conversion metric. (So these “revenue” figures represent the total value of the orders tied to the “Checkout Started” events, not actual orders. 

    Try selecting “Placed Order” as your conversion metric. If there have been zero “Placed Order” events in your Shopify store, then you should see zeros on this dashboard. 

    I hope that helps! 

    2 replies

    Adam Ragsdale
    Partner
    2025 Champion
    February 21, 2024

    Hi @MeditatingMisfits - thanks for asking your question to the community. 

    I noticed in your screen shot that the Shopify “Checkout Started” is the conversion metric currently selected. Therefore, the Business performance summary metrics displayed on the dashboard are calculated based on occurrences of that conversion metric. (So these “revenue” figures represent the total value of the orders tied to the “Checkout Started” events, not actual orders. 

    Try selecting “Placed Order” as your conversion metric. If there have been zero “Placed Order” events in your Shopify store, then you should see zeros on this dashboard. 

    I hope that helps! 

    Adam Ragsdale | Email Strategist | R Bar Solutions
    Contributor I
    February 22, 2024

    Thank you so much!! I was very confused.