Button font in embed form not showing the correct font

Question

I’m running into an issue with my embed form on my Shopify site. In Klaviyo, it looks like this:

But when I put it up on my Shopify site, the font on the button isn’t coming through, and it looks like this:

I have a popup form on the site, and it looks great, as do all my emails. The only issue is with this embedded form. Any ideas how I can correct this?

Thank you!!

Kylie W · Accepted Answer

Hi @LMayberryThank you for your question in the Klaviyo Community😊This looks to be due to font hierarchy - essentially it can come down to fonts in Shopify taking priority, or due to a selected font in Klaviyo not being used as desired.Here are a few other Community Posts of other Klaviyo Users who have experienced similar issues and their resolutions can provide paths for investigation for you.I hope this helps.Please do reach out if the issue continues with the font.Kylie

LMayberry · Answer

Hi @Kylie W. Thanks for the reply!I had seen these, and none of them solved the problem completely. However, I did just try changing to a Google Font (GFS Didot), which is very similar to my brand font (Palatino Linotype), and that one came though, so I think it’s good enough. I guess the form just doesn’t like Palatino for some reason.Thanks for the help!

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