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Contributor I
January 16, 2024
Solved

Campaigns to Duplicate Emails

  • January 16, 2024
  • 1 reply
  • 355 views

If I send a campaign to duplicates lists and some emails are listed on more than one list of these lists, will the customer receive two or more duplicate emails?

    This topic has been closed for replies.
    Best answer by In the Inbox

    Hi @Jane S 

    Thanks for posting your question in the community. If you send a campaign to multiple lists/segments where a contact might be included in more than one of those lists, they will only receive the email once, but their engagement will be tracked in each list/segment they are included in under the audience breakdown for the email campaign.

    I hope that helps!

    @In the Inbox 

    1 reply

    In the Inbox
    Partner - Platinum
    2025 Champion
    January 16, 2024

    Hi @Jane S 

    Thanks for posting your question in the community. If you send a campaign to multiple lists/segments where a contact might be included in more than one of those lists, they will only receive the email once, but their engagement will be tracked in each list/segment they are included in under the audience breakdown for the email campaign.

    I hope that helps!

    @In the Inbox 

    Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/