I’m doing some testing with a new landing page and I’m using one of my own personal emails for the test. The first time I tested it, I was sent the confirmation email to my personal email. Then I deleted that profile from Klaviyo to run the test again. When the ran the test again, I’m not getting the confirmation email, and I don’t know why.
Hey
How often are you testing the form either with your own test email or others? One thing that comes to mind when a behavior like this occurs is Klaviyo’s list bombing prevention function. This is to prevent malicious bots from impacting your account. However, this can sometimes be inadvertently triggered - especially with continued self testing.
Although you’re not getting the confirmation email in your latest test, is your profile still ending up on the list? If so, then I would suggest double checking your double opt-in setting in case it may have been toggled off.
If the double opt-in setting is still enabled, have you checked your spam, junk, and promotional folder? On small occasions, your inbox provider may also block the double opt-in email in case there are some misalignments within your DNS authentication.
David
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