I’m doing some testing with a new landing page and I’m using one of my own personal emails for the test. The first time I tested it, I was sent the confirmation email to my personal email. Then I deleted that profile from Klaviyo to run the test again. When the ran the test again, I’m not getting the confirmation email, and I don’t know why.
Can a person re-subscribe after their record has been deleted from Klaviyo?
Best answer by David To
Hey
How often are you testing the form either with your own test email or others? One thing that comes to mind when a behavior like this occurs is Klaviyo’s list bombing prevention function. This is to prevent malicious bots from impacting your account. However, this can sometimes be inadvertently triggered - especially with continued self testing.
Although you’re not getting the confirmation email in your latest test, is your profile still ending up on the list? If so, then I would suggest double checking your double opt-in setting in case it may have been toggled off.
If the double opt-in setting is still enabled, have you checked your spam, junk, and promotional folder? On small occasions, your inbox provider may also block the double opt-in email in case there are some misalignments within your DNS authentication.
David
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