Can Customers Upload Review Photos via In-Email Review Collection?

Forum|Forum|1 year ago
May 15, 2025
3 replies
222 views

Hi Community,

We're currently setting up the in-email review collection feature and would love some clarification.

Is it possible for customers to upload a photo along with their review directly within the email (using the in-email review form)?

I’ve read that in-email reviews rely on the element, which isn’t supported by all inbox providers — and that custom questions aren’t supported for in-email collection. But I couldn’t find a clear answer on whether photo uploads are supported directly in the email or not.

Any insight or experience with this would be greatly appreciated!

Thanks in advance!

Kim

Best answer by MANSIR2094

Hi @Kimmy42

You are right to question that, photo uploads aren't supported directly in in-email review forms. Email clients block file upload Fields for security reasons. So customers can't attach images within the email itself. But if you would like to collect photos, the best approach is to let customers leave a basic review on the email like star rating or short text then guide them to a review page where they can upload photos

Hope that helps!

MANSIR2094Answer

Expert Problem Solver IV

Hi @Kimmy42

You are right to question that, photo uploads aren't supported directly in in-email review forms. Email clients block file upload Fields for security reasons. So customers can't attach images within the email itself. But if you would like to collect photos, the best approach is to let customers leave a basic review on the email like star rating or short text then guide them to a review page where they can upload photos

Hope that helps!

Mansir Digital Portfolio

zacfromson

2025 Champion

Hi @Kimmy42 — great question!

You’re absolutely right to double-check this. Unfortunately, image uploads are not supported directly within in-email review forms, primarily due to security limitations with email clients. Most inbox providers block file attachments or uploads inside the email environment.

Recommended Workaround:

If you want to collect customer photos alongside reviews, here’s an effective approach:

Collect a quick star rating or short review directly in the email.
Redirect them to a hosted review landing page (e.g., via your review platform or site) where they can optionally upload images.

This two-step process keeps friction low while still enabling richer UGC like photos. Many brands use platforms like Klaviyo Reviews or Stamped.io, Okendo, or Loox, which integrate well with Klaviyo and offer this kind of flow.

Zac Fromson | Co Founder @ Lilo Social - a full-funnel ecommerce growth agency | lilosocial.com | 2026 Klaviyo Champion

K

Kimmy42Author

Contributor IV

@MANSIR2094 @zacfromson

Thank you so much, for your clear and helpful explanations! 🙏

Your insights on the limitations of in-email photo uploads and the recommended two-step review process are very useful for us. We appreciate your time and expertise—it’s a big help as we improve our review flows!

Thanks again! 😊

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