Hi @Kimmy42
You are right to question that, photo uploads aren't supported directly in in-email review forms. Email clients block file upload Fields for security reasons. So customers can't attach images within the email itself. But if you would like to collect photos, the best approach is to let customers leave a basic review on the email like star rating or short text then guide them to a review page where they can upload photos
Hope that helps!
Hi @Kimmy42 — great question!
You’re absolutely right to double-check this. Unfortunately, image uploads are not supported directly within in-email review forms, primarily due to security limitations with email clients. Most inbox providers block file attachments or uploads inside the email environment.
Recommended Workaround:
If you want to collect customer photos alongside reviews, here’s an effective approach:
- Collect a quick star rating or short review directly in the email.
- Redirect them to a hosted review landing page (e.g., via your review platform or site) where they can optionally upload images.
This two-step process keeps friction low while still enabling richer UGC like photos. Many brands use platforms like Klaviyo Reviews or Stamped.io, Okendo, or Loox, which integrate well with Klaviyo and offer this kind of flow.
@MANSIR2094 @zacfromson
Thank you so much, for your clear and helpful explanations! 
Your insights on the limitations of in-email photo uploads and the recommended two-step review process are very useful for us. We appreciate your time and expertise—it’s a big help as we improve our review flows!
Thanks again! 
