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Contributor II
May 4, 2022
Solved

Can I block certain names (spam) from ending up on my profile list?

  • May 4, 2022
  • 12 replies
  • 1558 views

Every few months I get hit with 20 - 30 new profiles 

All from Mark Mustermann with an email of fake(insert zipcode here) @fakemail.com

 

Is there a way to mass delete them or maybe a way to prevent that name from ending up on the list or maybe anything with fakemail.com addresses?

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi there @AgentisAir and @Molly,

     

    I would recommend first following this guide that details what these spam traps are and how to remove them from your account.  In order to delete these profiles, I would first create a segment of all emails coming from the fake email address, and then follow the instructions below to delete the accounts: 
     

    If you want to permanently remove a list/segment of contacts from your account, navigate to Account > Settings > Profile Maintenance.

     

    Here, you will see a Remove Profiles section where you can choose a list or segment from a dropdown menu. Select this list or segment and then click Delete People. A popup will appear prompting you to confirm this decision; if you wish to proceed, click OK.

     

    When you delete people, these profiles will be completely erased and no history will be kept — this is permanent. Be absolutely certain you want to delete these profiles, because this action cannot be reverted.

     

    Under Settings > Profile Maintenance, a list is ready for deletion

    Spam profiles are usually created by a bot/script so installing anti-bot measures such as CAPTCHA would be helpful. Our Shopify integration will sync any profiles on the Shopify side to Klaviyo, so if the profiles are allowed to get through on the Shopify side, it'll end up on the Klaviyo end. We recommend reaching out to Shopify Support for more insight into how to prevent these profiles from being created.
     
    At most on the Klaviyo side, If you are able to identify some spam bots, it's best to suppress those contacts immediately : How to Bulk Delete or Suppress Contacts in Klaviyo. I recommend suppressing them since deleted profiles can still be recreated. However, this won't prevent new profiles from being created, you would still need to suppress any new spam profiles coming in.

    Let me know if this helps,

    Alex

    12 replies

    alex.hong
    Klaviyo Alum
    August 18, 2022

    Hi @Malavate,

    After doing some research it looks like this Mark account has actually been around for years. Other users in different communities have stated that this probably isn’t a Google test as they definitely have

    the power and tools to do something that won’t jeopardize your emailing and get you spam alerts at the same time register a domain "fakemail.com" for it.

    As far as I know, removing or suppressing these accounts + setting up filters won’t mess with some google bot.

     

    Thanks,

    Alex

    Problem Solver I
    August 22, 2022

    Tonight at 10:15pm I also started getting non-stop unique (bot) email subscribers with the domain @fakemail.com. My site is on wordpress/woocommerce. I had to turn on double opt-in to get it to stop but I don’t always want to have double opt-in turned on. This is annoying AF.