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Contributor I
August 10, 2023
Solved

Can I change the unsubscribe link for a segment?

  • August 10, 2023
  • 3 replies
  • 301 views

I have created a custom hosted page for my unsubscribe link, but I am only able to set this for ‘lists’ (Lists & Segments > Subscribe & Preference Pages > Customize for this list > Edit unsubscribe page > Hosted pages > Select .tmpl)

Is it possible to do the same for SEGMENTS? This is something I am unable to set.

Thanks,
Arushi

    This topic has been closed for replies.
    Best answer by Kylie W

    Hi @Arushi 
     

    Welcome to the Klaviyo Community and thank you for the great question!

    Short answer is, no. For segments, these use your Klaviyo Account default Unsubscribe or Preference pages. However for lists, these can be customised. 

    Here is another community posts where it is discussed if you’d like to see the trail:
     

    Thanks again,

    Kylie

    3 replies

    Kylie W
    Partner - Silver
    Kylie WAnswer
    Champion & Partner
    August 10, 2023

    Hi @Arushi 
     

    Welcome to the Klaviyo Community and thank you for the great question!

    Short answer is, no. For segments, these use your Klaviyo Account default Unsubscribe or Preference pages. However for lists, these can be customised. 

    Here is another community posts where it is discussed if you’d like to see the trail:
     

    Thanks again,

    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com
    David To
    Klaviyo Employee
    Klaviyo Employee
    August 11, 2023

    Hello @Arushi,

    Welcome to the Klaviyo Community!

    @Kylie W is absolutely correct that segments use your Klaviyo account’s default unsubscribe or preference page. 

    However, even those account default pages can be edited to be better aligned with your brand. You can do this by navigating to Accounts (bottom left) > Settings > Other > Consent Pages. Here, you’ll find your account default consent pages which are all editable to an extent. 

    You can also certainly use your own custom hosted pages if you have that activated as well by clicking on triangle option for most pages. 

    I hope this helps!

    Davied

     

    ArushiAuthor
    Contributor I
    August 11, 2023

    Thanks @Kylie W and @David To for the responses!
    I was not keen to set this unsubscribe page as a default, and discovered that if I convert a segment to a list (snapshot segment) then I can set the customized unsubscribe page just for that list.