Can I create a Segment to include people who have only received specific flow emails?

Question

Hi there,I am building a segment to send emails to the people who have not received any email other than the emails belonging to a specific flow that we’ve setup. When I go the segment definition screen, I can filter by if someone is not or is in the list, received email how many times etc. but can’t seem to find a filter that says received email “as part of the flow” then enter the flow name. Any ideas?

Taylor Tarpley · Accepted Answer

Hi@sunilshah,Welcome to the Community, we are so glad you’re here!Unfortunately, you cannot segmentoff of whether or not someone has been in a Flow at this time.A potential workaround I would suggestis creating a segment off of all the Subject lines in your specific Flow emails . The segment will be created by adding What Someone Has Done > Received email > At least Once over All Time > Where Subject Line Equals _____ ( enter all of your subject lines for each flow message) AND HasReceived email > Zero Times > Over All Time > Where Campaign name equals > _____ (enter all of your campaign names that you have sent out so far).I suggest using theAND connector in this segment toensure this segment is exclusive, meaning a user has to meet each segment criteria to be dynamically pulled into this segment.For additional information on segments, I’d check out some of our documentation and have a look around the Community!Understanding Segment ConditionsThanks for being a part of the Community!-Taylor

escottberg · Answer

Thanks for this! You say “(enter all of your subject lines for each flow message)” — can I add multiple subject lines at one time in that single filter, or do I have to create a ton of different OR “What Someone Has Done > Received email > At least Once over All Time > Where Subject Line Equals _____ “ over and over again, like in the screenshot below? Thanks!

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