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Contributor I
January 31, 2024
Solved

Can I delete a placed order event?

  • January 31, 2024
  • 1 reply
  • 255 views

For context we manage several different websites through one CMS. One of which deals with most parcels with an average order value of around £20, with the other websites normally being around £300 an order. An order was msitakenly put through the parcel website on the CMS, so has come through as a placed order event on Klaviyo for about £300. It has counted this as revenue for an tactical email today  which massivley puts out reporting. Is there a way to manually delete this event and fix reporting?

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    Best answer by Brian Turcotte

    Hi @EdB42!

     

    For this issue, I would recommend reaching out to Support as it is account-specific and may require more direct troubleshooting.

     

    Best,

    Brian

    1 reply

    Brian Turcotte
    Klaviyo Alum
    February 1, 2024

    Hi @EdB42!

     

    For this issue, I would recommend reaching out to Support as it is account-specific and may require more direct troubleshooting.

     

    Best,

    Brian