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Contributor IV
Dec 6, 2023 5:07 PM UTC
Solved

Can I manually resubscribe a profile to SMS?

Can I manually resubscribe a profile to SMS after I manually unsubscribed them?

    This topic has been closed for replies.
    Taylor Tarpley
    Community Manager
    Dec 8, 2023 6:34 AM UTC

    Hi there @blissy, 

     

    Thanks for sharing your question with us! Happy to help! 

     

    Manually resubscribing a profile to SMS is not possible within Klaviyo. The only option would be for the profile to re-subscribe via SMS through a signup form, or by texting "JOIN" to the SMS Toll-Free Number in use with the account. SMS consent is very explicit and would require the profile to subscribe. 

     

    Hope this clears things up!

    -Taylor 

    1 reply

    Taylor Tarpley
    Community Manager
    Community Manager
    Dec 8, 2023 6:34 AM UTC

    Hi there @blissy, 

     

    Thanks for sharing your question with us! Happy to help! 

     

    Manually resubscribing a profile to SMS is not possible within Klaviyo. The only option would be for the profile to re-subscribe via SMS through a signup form, or by texting "JOIN" to the SMS Toll-Free Number in use with the account. SMS consent is very explicit and would require the profile to subscribe. 

     

    Hope this clears things up!

    -Taylor