First time to the community and brand-spanking new to Klaviyo -- excited to be hereΒ π
I have a question -- maybe you can help?
I have an email in my cart abandonment flow that Iβd like to add a link to. That link, when clicked, will remove the subscriber from the flow.
However, I do not want to permanently prevent the subscriber from receiving any more cart abandonment emails from us, but only if they donβt want to hear about this specific product anymore.
Is this doable?
Cheers, Matt
When the user clicks βclick hereβ, theyβre removed from the current flow.
Β
Best answer by Mail-Marketing
@Matt GΒ i might have a different suggestion. Hope i understood well and this works.
Can you try to update a custom profile date property when someone click that link? E.g create βcart abandonment flow date excludeβ date as today and at the point you want him to get this email set one additional filter in the email that saysΒ βcart abandonment flow date excludeβ is 30 days ago.
What you can do is add an βadditional filterβ to the remaining emails within the flow:
What someone has done βΒ Clicked email βΒ Where URL is (whatever the URL is of that link) βΒ zero times since starting this flow
That way they wonβt be restricted from entering the flow again in the future, but anyone who clicks that URL wonβt receive emails to which you apply that filter.
One question for youΒ @eMeg. You mentioned that the user wonβt be restricted from entering the flow again in the future if they click that link. If/when they enter the flow again in the future, is that a fresh start i.e. theyβll see the entire flow if they donβt click the link again?
For example:
1st Time
Email 1 > Email 2 > clicks link > exits flow
2nd Time (A)
Email 1 > Email 2 > Email 3 > Email 4 > etc.
ORΒ
2nd Time (B)
Email 1 > Email 2 > exits flow automatically based on click behavior from 1st Time
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Edited to add: I may have answered my own question. This looks like itβd only apply to this trip through the flow.
Iβve been trying various ways to get this to work and itβs just not playing nicely.
This is what I have right now. The link to click to remove yourself from the flow is in Email 2. I had the time delay after the conditional split until I read in the help guides that this might prevent the software from reading the profile.
Still, itβs not working for me. In this case below, both tests I ran (clicking on the link and not) produced the same result -- the user went through the βyesβ path.
The only thing I can think of thatβs wrong is the link itself. Iβm using the βnakedβ link, which is the one I want to direct them to, not the one that has the Klaviyo parameters added to it.
Just wanted to bump this. Curious if anyone might have some suggestions or can point out anything I may have done wrong (detailed in my previous post). TIA!
@Matt GΒ i might have a different suggestion. Hope i understood well and this works.
Can you try to update a custom profile date property when someone click that link? E.g create βcart abandonment flow date excludeβ date as today and at the point you want him to get this email set one additional filter in the email that saysΒ βcart abandonment flow date excludeβ is 30 days ago.
