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Contributor I
bfoods
Contributor I
June 9, 2022
Solved

Can not create segments based on what user has NOT done

  • June 9, 2022
  • 2 replies
  • 307 views

Hi there. I'm creating a customer segment based on what a user has NOT done, and the option for 'has NOT' has disappeared - - it defaults to HAS and I am unable to change to has NOT. I have been able to create segments in the past based on what a user has NOT done. I am wanting to create a segment of users who have NOT opened an EDM from us in the past X days. Is anyone else experiencing this? I’ve tried to submit an enquiry through the email function, but it’s just hanging :(

      This topic has been closed for replies.
      Best answer by Tomb

      Hi there,

      I hope you’re doing well 

      I’m not sure what a EDM is, but here’s what i would do :

       

      I would use the condition : What Someone has done - Opened email - zero times - in the last X days

      Basically, it's the same as having a "has NOT" condition.

      I hope this was helpful :)

      Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account

      Cheers!

      2 replies

      Tomb
      Partner - Platinum
      TombAnswer
      Partner - Platinum
      June 9, 2022

      Hi there,

      I hope you’re doing well 

      I’m not sure what a EDM is, but here’s what i would do :

       

      I would use the condition : What Someone has done - Opened email - zero times - in the last X days

      Basically, it's the same as having a "has NOT" condition.

      I hope this was helpful :)

      Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account

      Cheers!

      Tom Boeglin | Standard Ecom, agence CRM | On offre l'audit Klaviyo (gratuit, sans engagement). Pour en profiter, réservez un appel ici : https://calendly.com/standardecom/klaviyo | Nos clients : The Bradery, Chloé, JIMMY FAIRLY et +50 autres
      Dov
      Dov
      Klaviyo Alum
      June 9, 2022

      Hi @bfoods,

      Thanks for sharing this question and thank you @Tomb for your reply.

      Hi there,

      I hope you’re doing well 

      I’m not sure what a EDM is, but here’s what i would do :

       

      I would use the condition : What Someone has done - Opened email - zero times - in the last X days

      Basically, it's the same as having a "has NOT" condition.

      I hope this was helpful :)

      Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account

      Cheers!

      @Tomb hit the nail on the head here with his solution. And that’s all you need to do to achieve your goal. 

      But I am curious - @bfoods perhaps you can share a screenshot of what you’re seeing? You still should see the “or has not done” option when building a segment.

      Thanks for being a member of the community.

      DD
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