Hey everyone. I’m new with Klaviyo. So the thing is I integrated Klaviyo with my store and when I check on site tracking on Integrations page, it says that it’s enabled. I added on site metric to profiles and signed up on my Shopify store then I checked Klaviyo it don’t show the on site metric even when I’m on site. Same for product viewed metric. Because of these 2 not working, I can’t activate added to cart metric. I don’t understand what’s wrong.
Solved
Can't Active On Site Tracking with Shopify Studio Theme
Best answer by David To
Hello
Welcome to the Klaviyo Community and to Klaviyo!
I would suggest taking a look at some past Community posts which discuss this exact topic. I’ve included some below that I’ve found helpful to get you started:
I hope this helps!
David
This topic has been closed for replies.
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.

