Active Contributor II

Solved

Can't create new segments today for some reason?

Forum|Forum|3 years ago
October 13, 2022
6 replies
394 views

Good day all. I logged in to a client account this morning and created a test segment no problem. I tried again around 3pm EST today and could not create any new segments. Same result in several accounts. Anyone experience the same issue?

This topic has been closed for replies.

Best answer by alex.hong

Hi there @jimk ,

Thanks for reporting this in the Community.

Our segment and support team did notice a bug today that began a bit before the mentioned time. It should now be fixed. Apologies for the inconvenience.

Thanks,

Alex

alex.hongAnswer

Klaviyo Alum

Hi there @jimk ,

Thanks for reporting this in the Community.

Our segment and support team did notice a bug today that began a bit before the mentioned time. It should now be fixed. Apologies for the inconvenience.

Thanks,

Alex

jimkAuthor

Active Contributor II

Thank you Alex. All good. Cheers. Jim

Segmentninja.io - High-margin, high-CLV retention and acquisition only, using proven Fortune 500 segmentation and predictive AI models.

J

jolene

Contributor I

Hey @alex.hong -

I am having the same issue. I build the segment and then click create segment and nothing happens and I get this error message. Do you know what’s going on?

Thanks,

Jolene

alex.hong

Klaviyo Alum

Hi @jolene ,

Thanks for reaching out. We have gone ahead and notified Support of that issue. Check your inbox for further emails from our Support team as they find updates.

Thank you,

Alex

A

AnnaS

Contributor I

I am having this same problem. I set the definition and click the create segment button and nothing happens other than a little spinner circle in the button. I tried to send an email to support and that got an error and would not send. The chatbot just ran me in circles. Any help/suggestions would be appreciated.

Thank you,

Anna

David To

Klaviyo Employee

Hey @AnnaS,

Do you happen to manage multiple Klaviyo accounts? Oftentimes when there are hang-ups like this it means you may be trying to do something in one account while actually logged into a different account.

Alternatively, this may be isolated to your browser. I would suggest:

Checking to see if there were any updates on your browser
Clearing your cache and cookies
Disable any overly protective anti-viral software or ad-blockers
Trying a different browser

David

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