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nightbird84
Contributor II
Contributor II
August 19, 2022
Solved

Can't turn off Shopify Welcome Notifications- Customers are Receiving Two

  • August 19, 2022
  • 2 replies
  • 363 views

hi! I am new to this and set up the Welcome Flow last night with Klaviyo for my Shopify site. Everything is integrated.

I ran a test on my email and I received TWO opt in messages- one from Klaviyo and one from Shopify. It looks like I cannot turn off the Shopify one as I have tried. I cannot have two going out.

Second issue if I can fix the first, I did not receive the second welcome flow message after I opt in welcoming me. 

thank you!

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi @nightbird84,

    Welcome to the Community.

    I would recommend taking a look at these Community posts regarding this issue you might be facing.

     

    Hope those help,

    Alex

    2 replies

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    August 19, 2022

    Hi @nightbird84,

    Welcome to the Community.

    I would recommend taking a look at these Community posts regarding this issue you might be facing.

     

    Hope those help,

    Alex

    nightbird84
    Contributor II
    Contributor II
    August 20, 2022

    thank you Alex! am going to read about these both!!