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nightbird84
Contributor II
Contributor II
Aug 19, 2022 1:30 PM UTC
Solved

Can't turn off Shopify Welcome Notifications- Customers are Receiving Two

hi! I am new to this and set up the Welcome Flow last night with Klaviyo for my Shopify site. Everything is integrated.

I ran a test on my email and I received TWO opt in messages- one from Klaviyo and one from Shopify. It looks like I cannot turn off the Shopify one as I have tried. I cannot have two going out.

Second issue if I can fix the first, I did not receive the second welcome flow message after I opt in welcoming me. 

thank you!

    This topic has been closed for replies.
    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    Aug 19, 2022 8:33 PM UTC

    Hi @nightbird84,

    Welcome to the Community.

    I would recommend taking a look at these Community posts regarding this issue you might be facing.

     

    Hope those help,

    Alex

    2 replies

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    Aug 19, 2022 8:33 PM UTC

    Hi @nightbird84,

    Welcome to the Community.

    I would recommend taking a look at these Community posts regarding this issue you might be facing.

     

    Hope those help,

    Alex

    nightbird84
    Contributor II
    Contributor II
    Aug 20, 2022 2:37 AM UTC

    thank you Alex! am going to read about these both!!