Can't type in form unless scrolled to bottom of page

Question

I have an email form on my footer and I can't type in it unless I scroll to where the form is on the bottom of my screen. I am trying to put it on mobile and have it set for mobile only.

David To · Accepted Answer

Hey @Tylerj07,Thanks for those additional details! This certainly sounds like some conflict on your site’s code/CSS. I would recommend working alongside your developer to see if you can spot what the conflict is to be resolved.One potential solution as stated in ourSignupFormTroubleshootingHelp Center article:Form Looks Different than the EditorKlaviyo forms should render on your website as they have been designed in Klaviyo. If this isn’t the case, then your site’s CSS is overriding the styling of the form. Look for !important tags in your CSS and remove these if possible. Your developer can also use your browser’s developer tools to inspect the site’s code and identify the problem CSS. If you are still having trouble,find help here.If you need an introduction to a developer, you can find our Partner Directory here which you can use to connect with other experts in the field who can provide more hands on assistance.David

David To · Answer

Hello @Tylerj07,Welcome to the Klaviyo Community!Do you mind elaborating further on what the issue you’re seeing is and potentially providing a video or screenshot that would help other Community members understand the situation more?From the sounds of it though, this seems to be a pretty fairly natural behavior that if you have an embedded signup form on the footer of your site, it wouldn’t be accessible unless you scrolled down to the footer of the page to interact with it.David

Form Looks Different than the Editor

Form Looks Different than the Editor

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