Skip to main content
Contributor I
August 29, 2023
Solved

Can we pass contacts to Klaviyo from a Wix form?

  • August 29, 2023
  • 5 replies
  • 487 views

Hi there! 

We are trying to build a nurturing sequence for our Wix website using Klaviyo app for Wix. 
We've integrated both tools but it looks like we do not get new сontacts from our Wix form in the Klaviyo account.

Is there a way for us to sync them? Or the only way is to replace the Wix form with Klaviyo embed form? 

Thank you in advance!

This topic has been closed for replies.
Best answer by Brian Turcotte

Hi @flowra!
 

There’s actually a Help Center article about this here:

 

Essentially, this issue is usually due to the fact that these contacts are not being tagged as 'subscribed' in Wix, which you can resolve using the instructions in this article.

 

Best,

Brian 

5 replies

Brian Turcotte
Klaviyo Alum
August 29, 2023

Hi @flowra!
 

There’s actually a Help Center article about this here:

 

Essentially, this issue is usually due to the fact that these contacts are not being tagged as 'subscribed' in Wix, which you can resolve using the instructions in this article.

 

Best,

Brian 

flowraAuthor
Contributor I
August 29, 2023

Thank you, @Brian Turcotte 

While this partially answers my question, it is still not the best solution for us, as we need to send confirmations/transactional emails based on the form submissions. 

We do not require email subscription from a prospect and it would be not very professional to not send a confirmation email if the person decides not to subscribe, for example. 

When I connected Klaviyo to Wix, all our old contact got synced, even while they didn’t have the “subscriber” tag. Maybe there is still a solution to pass all the contacts who submit the forms to Klaviyo, regardless of the subscription? 

flowraAuthor
Contributor I
August 29, 2023

Also, @Brian Turcotte I’ve just tried adding this field & submitting the form. I can now see the “Subscriber” tag in Wix, but the contact still doesn’t get synced with my Klaviyo account. What can we do? 

flowraAuthor
Contributor I
September 1, 2023

Just in case others might need this: 
The problem was solved by turning the Klaviyo list to a single opt-in list + adding a subscribers field to our contact form. 

David To
Klaviyo Employee
Klaviyo Employee
September 1, 2023

Hey @flowra,

Glad to hear you were able to solve your problem and sharing the solution that worked for you!

I’m sure other Community members who may be curious on this will find the solution helpful. 

Thanks for being a part of the Klaviyo Community!

David