Can you please implement personalization fields in SMS quick responses?

Forum|Forum|2 years ago
April 15, 2024
3 replies
91 views

Such as first name, etc.

This topic has been closed for replies.

Best answer by kaila.lawrence

@blissy I gotcha, yes! We have personalization in the standard campaign content but in quick responses is a different story. I’ve logged your feature request with the Product team. :)

kaila.lawrence

Community Manager

@blissy Hey there! Can you be more specific? What’s your use case for this feature?

B

blissyAuthor

Contributor IV

Customer is Jonny Good.

Instead of template: “Your order will be shipped within 48 hours.”

Template “[FIRSTNAME], your order will be shipped within 48 hours.” will result in

Jonny, your order will be shipped within 48 hours.

kaila.lawrenceAnswer

Community Manager

@blissy I gotcha, yes! We have personalization in the standard campaign content but in quick responses is a different story. I’ve logged your feature request with the Product team. :)

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