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Can you please implement personalization fields in SMS quick responses?

  • April 15, 2024
  • 3 replies
  • 42 views
B
Contributor IV
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Such as first name, etc.

Best answer by kaila.lawrence

@blissy I gotcha, yes! We have personalization in the standard campaign content but in quick responses is a different story. I’ve logged your feature request with the Product team. :)

    3 replies

    kaila.lawrence
    Community Manager
    Forum|alt.badge.img+32

    @blissy Hey there! Can you be more specific? What’s your use case for this feature? 

    B
    Contributor IV
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    • blissy
    • Author
    • Contributor IV
    • April 17, 2024

    Customer is Jonny Good.

     

    Instead of template: “Your order will be shipped within 48 hours.”

     

    Template “[FIRSTNAME], your order will be shipped within 48 hours.” will result in

     

    Jonny, your order will be shipped within 48 hours.

    kaila.lawrence
    Community Manager
    Forum|alt.badge.img+32
    • kaila.lawrence
    • Community Manager
    • Answer
    • April 23, 2024

    @blissy I gotcha, yes! We have personalization in the standard campaign content but in quick responses is a different story. I’ve logged your feature request with the Product team. :)

    B

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