+1I’m trying to create an SMS Error Segment within Klayvio. However, I’m not able to add the correct conditions per this guide: https://help.klaviyo.com/hc/en-us/articles/9821790118171
Every time I try to put in the “Where Failure Type equals Device unreachable,” it doesn’t give me the option. I cannot select anything after the “where” parameter. It gives me the option to filter, but it says “no options available”
Has anyone else experienced this problem when creating a new SMS Error segment?
Best answer by emilytarvin
Hi
The most likely reason that you are not seeing “Device unreachable” under failure type options is because none of your collected SMS numbers have triggered that event yet (which is good!) meaning you have not sent any SMS messages to any devices that failed due to the device unreachable reason.
For now, you should be able to manually type in ‘device unreachable’ in the field to add that filter to your segment and still include it, even though it is not in the auto drop down. This will ensure the option is included in your exclusion segment for any future SMS numbers that fail due to the device unreachable reason even though there are likely not any right now in your account.
Let me know if this helps, and if you have any other questions please do reach back out!
+10Hi
The most likely reason that you are not seeing “Device unreachable” under failure type options is because none of your collected SMS numbers have triggered that event yet (which is good!) meaning you have not sent any SMS messages to any devices that failed due to the device unreachable reason.
For now, you should be able to manually type in ‘device unreachable’ in the field to add that filter to your segment and still include it, even though it is not in the auto drop down. This will ensure the option is included in your exclusion segment for any future SMS numbers that fail due to the device unreachable reason even though there are likely not any right now in your account.
Let me know if this helps, and if you have any other questions please do reach back out!
+1Thanks so much! I still wasn’t able to manually type in the “failure type equals,” but I was able to manually type the “device unreachable.” I will keep an eye out and monitor the list if I do get any devices that failed due to the device unreachable reason.
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