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Contributor I
August 26, 2026

Cannot permanently remove profiles

  • August 26, 2026
  • 2 replies
  • 14 views

I can’t permanently delete profiles anymore. it’s silently fails so they can keep charging for dead profiles as your list grows. Even with a test list of 3 profiles it won’t delete them. 

 

Profile deletion has been silently disabled so you cannot delete profiles. Also support is useless and won’t help you. We’ve been with Klaviyo for 5 years now. With all the recent shady practices we are now looking for a new solution

2 replies

Kim from Cadence
Partner
Partner
August 26, 2026

Hey ​@Louieu, the profile deletion process is asynchronous. Are you positive these profiles aren’t being deleted? It’s possible it’s just taking a bit. 


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Kim — Founder @ Cadence | Helping brands automate recurring campaigns (daily, weekly, monthly) | Happy to connect! | https://cadencecampaigns.com
ArpitBanjara
Principal User II
Principal User II
August 26, 2026

hey ​@Louieu 

that is weird...lol

Suppress them instead of deleting. Suppressed profiles don't count toward your billing plan, so it gets you the cost reduction you're after without depending on the delete process working. Go to your list or segment of dead profiles and bulk suppress from there.

cheers

Arpit

Arpit Banjara - Lead Email Marketing Specialist at Flowium