Cannot Upgrade Billing Information

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On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?

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Taylor TarpleyAnswer

Community Manager

Hi there @boansanah,

Happy to hear you want to upgrade your sending and profile amount in Klaviyo!

Since there isn’t a known issue for billing at this time, I would try these trouble shooting steps to see if you can successfully upgrade:

Log out of your account and log back in
Try again on a different browser
Clear your cache and cookies

Thank you for participating in the Community!

-Taylor