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Contributor I
October 26, 2023
Solved

Change URL destination for klclick link?”

  • October 26, 2023
  • 1 reply
  • 701 views

 

“Hello. We sent out an email this morning with an incorrect URL. How can I update the klclick link to point to a different address? Thank you

    This topic has been closed for replies.
    Best answer by Jessica eCommerce Badassery

    @joyceikong  Unfortunately, Klaviyo doesn’t have the ability to update links of emails that were already sent. 

     

    If it’s a broken link you can set up a redirect for it in your eCommerce platform. 

     

    If it’s just the wrong link, as in you duplicated an old email and forgot to update it - you’ll have to either send out a correction or you can create a pop-up that only shows on the destination page and is targeted to the segment of customers you sent the email to that says, looking for this? Then link them to the correct place. 

    1 reply

    Jessica eCommerce Badassery
    Partner
    Partner
    October 26, 2023

    @joyceikong  Unfortunately, Klaviyo doesn’t have the ability to update links of emails that were already sent. 

     

    If it’s a broken link you can set up a redirect for it in your eCommerce platform. 

     

    If it’s just the wrong link, as in you duplicated an old email and forgot to update it - you’ll have to either send out a correction or you can create a pop-up that only shows on the destination page and is targeted to the segment of customers you sent the email to that says, looking for this? Then link them to the correct place. 

    eCommerce + Email Marketing Strategist | eCommerceBadassery.com