Hi,
I had the ‘Active on Site’, ‘Viewed Product’, and “Add to Cart” events working on my client’s previous Shopify theme. Now, they’ve changed their theme, and nothing is working anymore.
I know I don’t need to uninstall and reinstall Klaviyo, but how do I get it working again?
Best answer by chloe.strange
Hi
If your client changed settings including theme on shopify it's possible they could have affected the Klaviyo. In order to troubleshoot the integration I would recommend going through the respective workflows to enable each of these integration features. By going through this guide step by step you can find a missing item that your client may have changed or removed. I hope this helps!
~Chloe
+43Hi
If your client changed settings including theme on shopify it's possible they could have affected the Klaviyo. In order to troubleshoot the integration I would recommend going through the respective workflows to enable each of these integration features. By going through this guide step by step you can find a missing item that your client may have changed or removed. I hope this helps!
~Chloe
Thanks
Fortunately, I managed to get it all working.
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