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Confirmation email is not sent after signing to a list

  • September 21, 2023
  • 4 replies
  • 93 views
E
Contributor I
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Hello,

I am using Klaviyo integration in Channelize via the API key. 

There is a form for people to add their email and join the list. With single opt-in everything works fine.

But with double opt-in, users never receive the confirmation email and therefore are not added to the list. (And I have checked spams etc)

Any hint of what to do to solve this?

Thank you

 

Best answer by Taylor Tarpley

Hi @Elisabeth, 

 

Thanks for chiming in here with your insight @Brett_Gatsby, very appreciated! @Elisabeth I would reach out to Channelize support to investigate how Channelize interacts with subscription/ opt-in data.

 

Thanks for participating in the Communtiy!

-Taylor 

    4 replies

    Brett_Gatsby
    Problem Solver IV
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    • Brett_Gatsby
    • Champion & Partner
    • 59 replies
    • September 21, 2023

    Hey @Elisabeth as another API integration partner with Klaviyo, I think there’s an option from Channelize when they built the integration to bypass the double opt-in when people are joining through that integration. I’m not 100% positive, but that may be what’s going on.

    Convert your Instagram followers into Klaviyo email & SMS subscribers. https://gatsby.ai/klaviyo-list-growth
    E
    Contributor I
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    • Elisabeth
    • Author
    • Contributor I
    • 1 reply
    • September 24, 2023

    Thank you Brett for your feedback. However I don’t want to bypass the double opt-in. I would like to make it work because this is mandatory for Europe.

    Taylor Tarpley
    Community Manager
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    • Taylor Tarpley
    • Community Manager
    • 2148 replies
    • Answer
    • September 25, 2023

    Hi @Elisabeth, 

     

    Thanks for chiming in here with your insight @Brett_Gatsby, very appreciated! @Elisabeth I would reach out to Channelize support to investigate how Channelize interacts with subscription/ opt-in data.

     

    Thanks for participating in the Communtiy!

    -Taylor 

    J
    Active Contributor II
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    • jesseb
    • Active Contributor II
    • 15 replies
    • April 25, 2024

    @Elisabeth Did you find a solution?

    I think the Jotform integration does the same thing. Registrations via JotForm are not triggering sending out the confirmation email for double opt-in.

    I had to switch to single opt-in at the list level for new subscribes to be successful, but I would prefer double opt-in with a confirmation email sent out.


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