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Contributor I
January 18, 2024
Solved

Confirmed subscribers reporting spam

  • January 18, 2024
  • 1 reply
  • 163 views

Hi

How do I try and deter confirmed, engaged, double-opted-in subscribers from reporting spam? We do not send a high volume of newsletters, and we have a very tightly managed, very clean list of only double-opted-in confirmed subscribers. Subscribers are very engaged and yet, nearly every campaign someone reports a spam, even though - when I look them up - I see that they have opened all our emails since subscribing. Really annoying - how can people be educated that spam complaint rates damage our reputation?! Why do they not realise that just because they don’t want to subscribe any more is not a spam reason?!

Thanks

    This topic has been closed for replies.
    Best answer by Brian Turcotte

    Hi @MKiely!

    Our Community champion @inboxingmaestro gave some great insight to a very similar topic here:

     

    - Brian

    1 reply

    Brian Turcotte
    Klaviyo Alum
    January 18, 2024

    Hi @MKiely!

    Our Community champion @inboxingmaestro gave some great insight to a very similar topic here:

     

    - Brian