I created a form with a custom input text field, but when I go to personalize an email template, I don’t have that field as a choice! I’m sure I’m missing a step, but there aren’t clear instructions for this specific use case in the documentation. I found several articles with bits and pieces of information, but none of it is clear to me.
Can anyone help me with this?
Thank you in advance!
Welcome to the community
Klaviyo will only show a custom property value as a choice in your email personalisation when at least one contact has submitted your form with the custom field, so it has been created and has a value. It sounds like this has not yet happened.
The best way to populate is to submit a form test to your list so you capture a value. You’ll then see that custom property as an option in your email.
The other way is just to insert the following in your email:
{{ person|lookup:"your_custom_property_name” }}
However, I recommend taking the test submission approach as then you can see all is working OK with live data.
Hope that helps
Andy
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