Skip to main content
Solved

Do paid accounts have access to live chat?

  • April 10, 2023
  • 3 replies
  • 120 views

Forum|alt.badge.img+2
  • Contributor I
  • 1 reply

Why is it that i have no access to chat support when on the paid plan it says that I am eligible for this service

Best answer by Taylor Tarpley

Hi @Bea

 

Welcome to the Community! Sorry to hear you’ve been experiencing issues! 

 

Yes, all paid accounts to have access to chat! If for some reason you’re having trouble accessing chat or you account I would submit a request asking for account access to find more account specific information! 

 

Thanks for participating in the Community! 

-Taylor 

3 replies

Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • Answer
  • April 10, 2023

Hi @Bea

 

Welcome to the Community! Sorry to hear you’ve been experiencing issues! 

 

Yes, all paid accounts to have access to chat! If for some reason you’re having trouble accessing chat or you account I would submit a request asking for account access to find more account specific information! 

 

Thanks for participating in the Community! 

-Taylor 


Forum|alt.badge.img+1
  • Contributor I
  • 2 replies
  • April 17, 2023

I purchased paid plan and having same problem! 


Forum|alt.badge.img+1
  • Contributor I
  • 2 replies
  • April 17, 2023

Never mind. I see the virtual assistant finally dropped me into the live chat after it could not help me.