Double trigger in welcome series

Question

Hello klaviyo community!I have a problem with my welcome email series. I have created a simple flow where users who leave their email sign up to my newsletter after a double opt-in. The problem is that after activating the trigger, two very similar versions of the email are sent (some changes in the format and some phrases that I have been modifying). I understand that it is sending the last version of the email I created and a previous version but I can't find the second version to cancel it. I only have one flow created and it only sends one email, does anyone know what this could be due to? Thank you very muchNachin.

Nachin · Accepted Answer

Hello @ebusiness prosthank you so much for your response. We already found the solution, it was another different email coming from the validation page!Best,Nachín

ebusiness pros · Answer

Hi @Nachin, I’m sorry to hear you’re encountering this issue! That sounds so frustrating.

@Taylor Tarpley @stephen.trumble - this seems like there’s a Klaviyo bug causing the error… Is this something either of you could help alert the product team to please?

Warmly,

Gabrielle

Klaviyo Champion & Marketing Lead at ebusiness pros

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