Dynamic coupons restricted to one per customer per product

Question

Hi everyone,

I’m using dynamic coupons to offer free replacement product to customers with known product issues in the past.

I’ve restricted the coupon code to a specific collection. However, in this set up within Klaviyo, if a customer orders more than 1 product of that collection in the same order then the entire order is for free. I’d like to restrict it to one product per customer for this collection.

Is there a way to achieve this?

Edit: A little after creating the coupon in Klaviyo in also appeared in Shopify. There the settings are limited to 1 per customer and 1 time use of code. Now instead of the “minimum purchase requirement” I need something like “maximum”. Any ideas from the community?

alex.hong · Accepted Answer

Hi @Stela,Thanks for sharing to the Community.Currently, we do not have a way to limit the coupon to be used only for one item. To achieve your goal, you will need to create a coupon for each specific product.Or you would need to switch the coupon's rule from using a percentage to afixeddollar amount. For example, Shopify's API does not have the option for "single item use", so moving to a fixed dollar amount for the item's cost would be the best bet. I understand that this isn't ideal because you might want to include shipping. You could include a second coupon for shipping if need be:I would be happy to submit a product feedback on behalf of you for our team to consider a solution for future releases.

Stela · Answer

Thanks Alex, I came to the same conclusion about fixed dollar amount.i’d be grateful if you can submit my feedback to the team.

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