dynamic server domain hosted by Squarespace

Forum|Forum|2 years ago
February 28, 2024
3 replies
487 views

Hello,
Our domain is hosted by Squarespace and Klaviyo asks us to insert 4 NS records in addition to the TXT to be able to have a dynamic server. We didn't really get there, at least we chose a static server option.

Have you ever encountered this problem and how did you resolve it?

Thanks in advancing !

This topic has been closed for replies.

Best answer by retention

Hi @Ed69 - ok, I think I see your issue. Name servers are not the same as the DNS records and Klaviyo should not be your nameserver (NS). You should use the build-in Squarespace nameservers.

Once you do that, you should be able to the edit the domain settings from the “Domain Panel” explained in the links I shared from reading the documentation.

Unfortunately, I don’t have a Squarepsace account so I can’t confirm what goes beyond that link, but it should have way to add all the appropriate records that Klaviyo is asking you to update in the DNS.

retention

2025 Champion

hey @Ed69, welcome to the community!

For what I understand, if you’re on Squarespace, and you purchased your domain from them directly. You should be able to navigate to your DNS settings from the Domains Panel.

These references might be helpful:

Is that what you’re looking for?

Joseph Hsieh // retentioncommerce.com // X: @retention

E

Ed69Author

Contributor I

Hello @retention,

I want to copy these NS values to my domain purchase on Squarespace:

Once on Squarespace I go to the Advanced Settings and click on Nameservers Settings

I then indicate the NS Klaviyo values but it does not work.

Where could the problem come from?

Thanks in advancing !

retentionAnswer

2025 Champion

Hi @Ed69 - ok, I think I see your issue. Name servers are not the same as the DNS records and Klaviyo should not be your nameserver (NS). You should use the build-in Squarespace nameservers.

Once you do that, you should be able to the edit the domain settings from the “Domain Panel” explained in the links I shared from reading the documentation.

Unfortunately, I don’t have a Squarepsace account so I can’t confirm what goes beyond that link, but it should have way to add all the appropriate records that Klaviyo is asking you to update in the DNS.

Joseph Hsieh // retentioncommerce.com // X: @retention

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