Contributor II

Solved

Edited Teaser text won't appear on my Mobile

9 replies
163 views

Hello,

I edited the teaser texts from the app settings (from SAVE 30% to SAVE 35%) but it keeps appearing on my mobile (even with incognito) the old discount 25%). Can anyone help?

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bluesnapperAnswer

Champion & Partner

Hi @putonlovemarket

Just another thought: have you checked the visibility of your % off text block? I’ve seen cases where a block is set to desktop with one message and another block with a different message is set to mobile. You can toggle between the two while in the form editor (see below).

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

ArpitBanjara

Principal User II

Hey @putonlovemarket

Can you check it on a completely different browser on your phone?

Arpit Banjara - Lead Email Marketing Specialist at Flowium

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putonlovemarketAuthor

Contributor II

I did.. even w/ incognito mode.. still says “30%” instead of modified “25%”… Help!

ali786

Expert Problem Solver I

Made sure you publishing with updates otherwise That sucks, have you discussed this issue with support?

ali raza -🔎www.aliXemail.com

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putonlovemarketAuthor

Contributor II

No.. I have the free version and no access to free email support.

bluesnapper

Champion & Partner

Hi @putonlovemarket

Your current teaser is showing ‘Save 30%’ and you say it should be 25%. A few things to check:

Are you editing the correct form (it happens!). Your teaser is being triggered from the form with an ID of Ucv6YH. Edit your form and check that the form’s url you see has the correct ID in it: /forms/Ucv6YH/reports/overview. If not, you have another form (Ucv6YH) that’s live and is taking precedence.
If 1 checks out, is the form‘s status ‘Live” or ‘Editing’? It needs to be live for your recent changes to display. At the top of the form you should see the status as below. If it says ‘Editing’, select ‘Publish’

Let me know how you get on

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

bluesnapperAnswer

Champion & Partner

Hi @putonlovemarket

Just another thought: have you checked the visibility of your % off text block? I’ve seen cases where a block is set to desktop with one message and another block with a different message is set to mobile. You can toggle between the two while in the form editor (see below).

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner

P

putonlovemarketAuthor

Contributor II

Thank you so much for your advice! I only have one form so it’s the correct one I’m editing… and I tried deleting the teaser altogether using both blocks but still that 30% teaser shows up. I can’t seem to get rid of it! Do you think it’s a common problem with Klaviyo?

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putonlovemarketAuthor

Contributor II

Resolved the issue! I was finally able to reach them through Shopify support. I had to make changes to the teaser for each variation of the A/B testing. Thanks for your help!