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Contributor I
August 16, 2023
Solved

Email is not being sent to mail added in BCC

  • August 16, 2023
  • 2 replies
  • 337 views

I have added an email in one the email flows. I have observed that email is sent to user profile sent in payload and CC mail id, but is npot being sent to mailId mentioned in BCC . Kindly help me to solve this.

    This topic has been closed for replies.
    Best answer by stephen.trumble

    Hey @Jyothsna 

    Welcome to the community! Glad you found us.

    When you check the flows analytics does it show the BCC’d profile in the skipped section? Or when you look at the activity log of that profile is it not recording anything for the flow that it was added to?

    I’ll be on the lookout for your response so we can try to dig in a little bit further. 

    2 replies

    stephen.trumble
    Klaviyo Alum
    August 17, 2023

    Hey @Jyothsna 

    Welcome to the community! Glad you found us.

    When you check the flows analytics does it show the BCC’d profile in the skipped section? Or when you look at the activity log of that profile is it not recording anything for the flow that it was added to?

    I’ll be on the lookout for your response so we can try to dig in a little bit further. 

    -Stephen
    stephen.trumble
    Klaviyo Alum
    August 24, 2023

    Hey @Jyothsna 

    Just wanted to follow up to my previous reply to make sure you were able to find an answer to your challenge of not receiving BCC copies of emails being sent. Please let us know if you need additional help!

    -Stephen