Email not sending

4 replies
227 views

Email not sending, despite showing “yes”. Need help!

Thanks in advance.

Ersoy Sahin

Falcon Turkiye

This topic has been closed for replies.

David ToAnswer

Klaviyo Employee

Hey @Falcon Turkiye,

If the email is marked as sent, I would also suggest checking your promotion or spam folder. It’s not surprising for emails to land in the promotion folder, especially if your content is marketing in nature. You can learn more about this behavior from our Understanding Gmail's tabbed inbox Help Center article.

David

retention

2025 Champion

Hi @Falcon Turkiye, welcome to the community.

Are you referring to “sending” in a Campaign, or in a Flow? Or are you referencing a Preview Test Send email? Is there any way you can give us more explanation of what you’re seeing or trying to do or perhaps give us a screenshot so we can better help you?

---
Joseph Hsieh // retentioncommerce.com // twitter: @retenion

Joseph Hsieh // retentioncommerce.com // X: @retention

David ToAnswer

Klaviyo Employee

Hey @Falcon Turkiye,

If the email is marked as sent, I would also suggest checking your promotion or spam folder. It’s not surprising for emails to land in the promotion folder, especially if your content is marketing in nature. You can learn more about this behavior from our Understanding Gmail's tabbed inbox Help Center article.

David

F

Falcon TurkiyeAuthor

Contributor I

Thanks for the feedback. I’m a new member, I’ve just tried to test sending procedure with “Campaign” application. Here is the link: Klaviyo Falcon Turkiye Campaign page. What might be the your solution for that?

stephen.trumble

Klaviyo Alum

Hey @Falcon Turkiye

Unfortunately, we don’t have access to your account on community and cannot view the campaign from your account. Can you share more info that was asked before so we can help you dive into this challenge a little deeper?

-Stephen

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