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Contributor III
Paola
Contributor III
January 30, 2024
Solved

EMAIL PLACEHOLDER UNSUBSCRIBE

  • January 30, 2024
  • 6 replies
  • 755 views

Hi. I’ve just created my first campaign and sent a test to myself. I added an “Unsubscribe” text box and personalized it, and everything is working fine.

 

However, when I receive the email, there is a placeholder at the bottom underneath my email:

 

When you click on the link, it sends you to this page:

 

How to I assign this link to go to my personalized “Unsubscribe” page?

 

    This topic has been closed for replies.
    Best answer by JessFosnough

    Hi @Paola, 

    Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
    My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!

    Jess

    6 replies

    JessFosnough
    Expert Problem Solver IV
    JessFosnoughAnswer
    Expert Problem Solver IV
    January 30, 2024

    Hi @Paola, 

    Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
    My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!

    Jess

    Jessica
    chelsgrove
    Partner - Gold
    chelsgrove
    Partner - Gold
    January 30, 2024

    @Paola In addition to what @JessFosnough said, I would check out this Help Center article on how to add an unsubscribe link to an email. You may find it helpful to also check out how to find the unsubscribe page and link for a list.

    Hope this helps!

      Ashley I.
      Partner - Platinum
      Ashley I.
      2025 Champion
      January 31, 2024

      Hi @Paola !

      In addition to what the other lovely Community members mentioned, I can see by the Klaviyo logo at the bottom of your email that you are likely using the free version of Klaviyo. If you upgrade to a paid Klaviyo account, this logo section is automatically removed, and it may also remove the additional unsubscribe footer section if they are linked to the same logic. 

      Hope this helps! 

      -- Ashley Ismailovski

      Ashley Ismailovski, Klaviyo Champion & Director of Email Marketing at SmartSites https://www.smartsites.com/
        P
        Contributor III
        PaolaAuthor
        Contributor III
        January 31, 2024

        Hi @Paola, 

        Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
        My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!

        Jess

        Hi Jess. Thank you SO much! It was a “Preview”, so that does make sense. (I think I actually may have read something like that somewhere!)

          P
          Contributor III
          PaolaAuthor
          Contributor III
          January 31, 2024

          @Paola In addition to what @JessFosnough said, I would check out this Help Center article on how to add an unsubscribe link to an email. You may find it helpful to also check out how to find the unsubscribe page and link for a list.

          Hope this helps!

          Hi Chelsea. Thank you. I did make use of that link, and followed the instructions, that’s why I was confused! I think Jess may be right about it being a “preview” thing.

          P
          Contributor III
          PaolaAuthor
          Contributor III
          January 31, 2024

          Hi @Paola !

          In addition to what the other lovely Community members mentioned, I can see by the Klaviyo logo at the bottom of your email that you are likely using the free version of Klaviyo. If you upgrade to a paid Klaviyo account, this logo section is automatically removed, and it may also remove the additional unsubscribe footer section if they are linked to the same logic. 

          Hope this helps! 

          -- Ashley Ismailovski

          Hi Ashley. Thank you for that. I’ll let my client know if they’d like to go that route.

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