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Contributor I
Daniel Kadvany
Contributor I
June 3, 2021
Solved

Embedding Klayvio Signup Form in Wix Site

  • June 3, 2021
  • 19 replies
  • 4486 views

Hi!

 

I’m having an issue following the documentation here to embed a form in the footer of my Wix site. 

 

I’ve successfully added the klayvio.js code snippet (and confirmed it works using an anchor-link targeted landing page as described here), but when I add the embed DIV code in an HTML widget it doesn’t display. 

 

Here’s the documentation from Wix on embedded HTML.

 

I’ve checked that the form is published, there’s no targeting restrictions, etc. I’ve also tested adding the form in both the footer and the body of the site. 

 

Any thoughts here? Thanks!

    This topic has been closed for replies.
    Best answer by julie.accardo

    Hi @Daniel Kadvany,

     

    I hope you are having a nice weekend! Unfortunately, at this time, Klaviyo does not have a 1:1 integration with Wix.

    I do have a few recommendations worth exploring:

    • Rather than using a Klaviyo embed signup form, you can build out a subscribe page in Klaviyo and explore adding that as a landing page in Wix. 
    • If you have the developer resources, leveraging Klaviyo’s subscribe API endpoint to route subscribers from Wix to a list in Klaviyo could work. If you do not have a developer, please feel free to reference our agency partner directory to find one that works for you.
    • Another workaround that I’ve heard about is leveraging a third party form platform such as leadpages.net. You can connect Leadpages with Klaviyo through another tool called Zapier. Zapier has an app for leadpages.net. Then you can use the landing page address and embed the landing page in the iframe. This way the third party platform such as leadpages is hosting the form, but then the API is pushing the data to Klaviyo. 

    I will also submit a product enhancement request regarding this with our product team.

     

    I hope this helps!

    Julie

     

    19 replies

    Show previous replies
    PoCo
    Contributor III
    PoCo
    Contributor III
    March 3, 2022

    Hey Guys,

    Presto-Changeo here, we just noticed this thread.

    Unfortunately Wix and Klaviyo work in different and mostly incompatible ways when it comes to forms.

    Wix dynamically loads pages, and Klaviyo requires a hard page reload for its embedded forms to function.

    If you embed a Klaviyo form in your Wix website, it will work fine if the first page you are visiting has that form, but if you navigate to any other page, the form will stop working.

    The only exception is the Wix footer, as it does not load dynamically, however, you cannot properly control the placement and size of the Klaviyo form.
    * You can use Klaviyo popups without an issue.

    With our app, you can use a Wix embedded form and have the same functionality as a Klaviyo form, including active of site tracking, and send the contacts to a specific Klaviyo list.

    If you have any questions, you can email us at wix@presto-changeo.com

    Find us on the Wix Marketplace
      PoCo
      Contributor III
      PoCo
      Contributor III
      March 3, 2022

      Hi all, we are having the same issue, and found this https://www.wix.com/app-market/klaviyo-integration-by-poco. I also reached out to Wix customer service and they confirmed we should use PoCo. Hoping this helps all of you encountering the same issue.

      thanks for heads up on this @Winni.

      Do you know if this only syncs the data once or is it a ‘real time’ sync function ie it happens immediately?

      It happens right away once the app is installed, and there is an option to also sync all your existing data from before the app was installed.

      Find us on the Wix Marketplace
      J
      Contributor II
      Jessica Lopez
      Contributor II
      June 21, 2022

      Hi all, 

      1.  I tried POCO, not worth it, super limited, to many step for everything, not stright forward. 
      2. I have spend the last 5 hours reading everything online about this issue and how to go around it. I found a simple solution: 
        1. You need to copy your script from your Install code Snippet 
        2.  Copy the snippet in your HTML box in wix, followed by the embeded code from the form 
      3. SAVE AND ENJOY!

      1

       

        PoCo
        Contributor III
        PoCo
        Contributor III
        June 21, 2022

        Do you see the form only the first time the website loads, or also when you navigate between pages?

        The last time we checked, the Klaviyo form only initializes one time on page load, if anything on the page is changed using AJAX (which is how Wix loads different pages in the site), the form would not initialize.

        Are you able to track Active on Site events?

        Find us on the Wix Marketplace
        J
        Contributor II
        Jessica Lopez
        Contributor II
        June 22, 2022

        Maybe some context: 

        I have 2 registration to newsletter forms in my website. Both forms are conected to the same list. 

        1. The first one is a Popup form that is trigger after 90 sec of being in my website, and has some behivour rules included. 
        2. The second one is embeed form in one hiden page, with a URL exclusion rule.  

        Both forms are currently working in my website perfectly. Saying that as non IT expert nore coder user I can tell you that there is no need to  use a third party provider for an integration, when Klavyo can be easly added to any wix website in so many ways. 

         

          PoCo
          Contributor III
          PoCo
          Contributor III
          June 22, 2022

          I’m glad to hear it’s working for you, but you are missing out on all the great features that make Klaviyo the standout in email marketing.

          By using an Iframe for the embedded form, you are risking the cookie information will not be available outside the iFrame.

          More importantly, you cannot use Active On Site events, which are the best feature in Klaviyo, as they allow you to track the activities of people who signed up to Klaviyo from your site even if they are not logged into your site.

          These active on site events allow you to know when visitors viewed products, added them to cart, and started checkout (to take advantage of cart abandonment reminders), and more.

          Not to mention that you are also missing a product feed (to allow you to embed products in your marketing emails), or any sales information that can be used for win-back emails, and tracking the effectiveness of your marketing efforts.

          So yes, you can use a popup, and embed a contact form in a very limited way, but if you do that, you end up paying for a premium service like Klaviyo, without taking advantage of any of the premium services that they offer, which seems like a waste.

          Find us on the Wix Marketplace
          J
          Contributor II
          Jessica Lopez
          Contributor II
          June 23, 2022

          This is t he last comment I answer from POCO! 

          For all users with no IT back ground as me: None of what the POCO person is claiming is showing in my klaviyo dashboard. for example I sent a newsletter this mornin and look at the “last active” report: 

           

          PoCo
          Contributor III
          PoCo
          Contributor III
          June 23, 2022

          We’re not here to argue, we just want to set the record straight, as you make claims about our app that are simply not true.
          We do offer exceptional support for everyone who uses our app (Free plan or paid plan), and we have a no questions asked refund policy as well.

          Find us on the Wix Marketplace
          G
          Contributor I
          GripEdge Tools
          Contributor I
          July 17, 2023

          Hi all, 

          1.  I tried POCO, not worth it, super limited, to many step for everything, not stright forward. 
          2. I have spend the last 5 hours reading everything online about this issue and how to go around it. I found a simple solution: 
            1. You need to copy your script from your Install code Snippet 
            2.  Copy the snippet in your HTML box in wix, followed by the embeded code from the form 
          3. SAVE AND ENJOY!

          1

           

          THIS WORKS!

          After being on the phone with Klaviyo and Wix for over 4 hours and both of them saying to contact the other and countless trouble shooting, this 2 second edit 100% works!

          Thank you!!!

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