Error loading custom reports

Forum|Forum|3 years ago
August 11, 2023
2 replies
415 views

I am getting this error every time I am on the custom reports page. What’s the fix for this?

This topic has been closed for replies.

Best answer by David To

Hello @bhas,

Most of the times these odd behaviors when using Klaviyo are either caused by an authentication issue or cache/cookie related.

In situations like this, I always recommend taking the following steps:

Fully signing out of your account
Fully clearing the cache and cookies in your browser
Close out of the browser
Launch a new browser and try signing in again

Additionally, it may be a good idea to double check you don’t have any overly active extensions or ad blockers that may be preventing the full functionality of Klaviyo.

I hope this helps!

David

David ToAnswer

Klaviyo Employee

Hello @bhas,

Most of the times these odd behaviors when using Klaviyo are either caused by an authentication issue or cache/cookie related.

In situations like this, I always recommend taking the following steps:

Fully signing out of your account
Fully clearing the cache and cookies in your browser
Close out of the browser
Launch a new browser and try signing in again

Additionally, it may be a good idea to double check you don’t have any overly active extensions or ad blockers that may be preventing the full functionality of Klaviyo.

I hope this helps!

David

bhasAuthor

Active Contributor I

Thanks for this detailed answer. In my case, the Custom Reports were not loading because I opened Klaviyo in Brave, which has ad blockers.

Opening it in Chrome fixed the problem

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