Contributor I

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Error when trying to export a segment to CSV

4 replies
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I’m trying to export a segment of 549 contacts to a CSV file and get this error when I try (screenshot below). I’m a manager on the account so I know I have the permissions to do it. What can I do?

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ArpitBanjaraAnswer

Principal User II

Hi @Njeri_s
Thank you for your question

Only Klaviyo users with owner, admin, or analyst-level privileges can export CSVs. If you don’t see this option in the dropdown, ask an account admin or owner to upgrade your privileges or export the file for you.

You can read about the same below.

https://help.klaviyo.com/hc/en-us/articles/115005246168#export-to-a-csv2

I hope this helps

Thanks,
Arpit Banjara
Linkedin

Arpit Banjara - Lead Email Marketing Specialist at Flowium

Kylie W

Champion & Partner

Hi @Njeri_s

That is an odd error! Is it still continuing?

I would suggest trying to log out and back in and also a fresh browser.
If the problem persists, then I would reach out to Klaviyo Support which should be available in your top right hand corner of the Klaviyo Admin.

Out of interest, is this happening on all exports, or just this particular one?

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com

ArpitBanjaraAnswer

Principal User II

Hi @Njeri_s
Thank you for your question

Only Klaviyo users with owner, admin, or analyst-level privileges can export CSVs. If you don’t see this option in the dropdown, ask an account admin or owner to upgrade your privileges or export the file for you.

You can read about the same below.

https://help.klaviyo.com/hc/en-us/articles/115005246168#export-to-a-csv2

I hope this helps

Thanks,
Arpit Banjara
Linkedin

Arpit Banjara - Lead Email Marketing Specialist at Flowium

N

Njeri_sAuthor

Contributor I

Hi @Njeri_s

That is an odd error! Is it still continuing?

I would suggest trying to log out and back in and also a fresh browser.
If the problem persists, then I would reach out to Klaviyo Support which should be available in your top right hand corner of the Klaviyo Admin.

Out of interest, is this happening on all exports, or just this particular one?

Kylie

Thanks for your response. It’s happening with all exports. Someone else responded and said only Owners, Admins, and Analysts can export CSVs so maybe it’s because I’m just a manager. Looking into it now.

N

Njeri_sAuthor

Contributor I

Hi @Njeri_s
Thank you for your question

Only Klaviyo users with owner, admin, or analyst-level privileges can export CSVs. If you don’t see this option in the dropdown, ask an account admin or owner to upgrade your privileges or export the file for you.

You can read about the same below.

https://help.klaviyo.com/hc/en-us/articles/115005246168#export-to-a-csv2

I hope this helps

Thanks,
Arpit Banjara
Linkedin

Thanks! I think this might be the issue. I’ll look into it.

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