Expoert segments - analyst access

Forum|Forum|1 year ago
May 25, 2025
4 replies
102 views

Hey. Earlier an Analyst access was required to export a segment to CSV file. Now the option disappeared and the guide in the help center has not been updated - it still states that an Analyst access is enough. Anyone who can help?

Best answer by emma.owens

Hi @ChristianVestergaard !

I can confirm that no changes have been made to our user permissions and an Analyst should still be able to export segments/lists! This indicates that this may be a browser related issue.

Can you double check your Downloads folder here to see if the export landed there? If not, can you have your Analyst open an incognito browser and try again?

Thank you, and let me know if this resolves the issue!

M

mike digital101

Problem Solver IV

Hi @ChristianVestergaard ,

You're right—Klaviyo recently made some changes, and it looks like exporting segments now requires higher permissions than Analyst access. The Help Center article might be outdated.

To fix this, try asking your admin to upgrade your role to Manager or Admin, which should restore the export option.

Hope that helps!

+2348087340172 (Whatsapp number)

zacfromson

2025 Champion

Hi @ChristianVestergaard -

This is a great question and something that has changed for access levels.

You will need to have Admin access to export segments. Manager have list, segment, and profile access but they do not have access to export any active or suppressed email addresses from Klaviyo

For more information on what each user role has permission to do, review this article https://help.klaviyo.com/hc/en-us/articles/115005231648

Zac Fromson | Co Founder @ Lilo Social - a full-funnel ecommerce growth agency | lilosocial.com | 2026 Klaviyo Champion

emma.owensAnswer

Community Manager

Hi @ChristianVestergaard !

I can confirm that no changes have been made to our user permissions and an Analyst should still be able to export segments/lists! This indicates that this may be a browser related issue.

Can you double check your Downloads folder here to see if the export landed there? If not, can you have your Analyst open an incognito browser and try again?

Thank you, and let me know if this resolves the issue!

C

ChristianVestergaardAuthor

Contributor I

Hi @ChristianVestergaard !

I can confirm that no changes have been made to our user permissions and an Analyst should still be able to export segments/lists! This indicates that this may be a browser related issue.

Can you double check your Downloads folder here to see if the export landed there? If not, can you have your Analyst open an incognito browser and try again?

Thank you, and let me know if this resolves the issue!

Hi Emma - yes the option came back! I think Klaviyo had some buggy days.

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