Hey. Earlier an Analyst access was required to export a segment to CSV file. Now the option disappeared and the guide in the help center has not been updated - it still states that an Analyst access is enough. Anyone who can help?
Solved
Expoert segments - analyst access
Best answer by emma.owens
Hi
I can confirm that no changes have been made to our user permissions and an Analyst should still be able to export segments/lists! This indicates that this may be a browser related issue.
Can you double check your Downloads folder here to see if the export landed there? If not, can you have your Analyst open an incognito browser and try again?
Thank you, and let me know if this resolves the issue!
Hi
You're right—Klaviyo recently made some changes, and it looks like exporting segments now requires higher permissions than Analyst access. The Help Center article might be outdated.
To fix this, try asking your admin to upgrade your role to Manager or Admin, which should restore the export option.
Hope that helps!
+14Hi
This is a great question and something that has changed for access levels.
You will need to have Admin access to export segments. Manager have list, segment, and profile access but they do not have access to export any active or suppressed email addresses from Klaviyo
For more information on what each user role has permission to do, review this article https://help.klaviyo.com/hc/en-us/articles/115005231648
+20Hi
I can confirm that no changes have been made to our user permissions and an Analyst should still be able to export segments/lists! This indicates that this may be a browser related issue.
Can you double check your Downloads folder here to see if the export landed there? If not, can you have your Analyst open an incognito browser and try again?
Thank you, and let me know if this resolves the issue!
Hi
I can confirm that no changes have been made to our user permissions and an Analyst should still be able to export segments/lists! This indicates that this may be a browser related issue.
Can you double check your Downloads folder here to see if the export landed there? If not, can you have your Analyst open an incognito browser and try again?
Thank you, and let me know if this resolves the issue!
Hi Emma - yes the option came back! I think Klaviyo had some buggy days.
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.