FLOW ISN'T POPULATING!! (HELP! TIME SENSITIVE!)

Okay, thanks for sharing that additional context @MagiMoBoxes!

I’m going to recommend @retention or @Omar take a look at question #1

They’ll most likely be able to help you troubleshoot why your Shopify product SKUs and collection names are not showing up in Klaviyo as you expect them to. If they’re published products in Shopify, it’s not clear to me why only one product is showing up in Klaviyo…  

Original question for @retention / @Omar to reference (:

Why all collections and product skus are not listed? Any idea? I would like to make specific “Thank you” flows based on 1 of three products purchased - and when I try to filter by product sku (ideal solution), all of the product skus are not there. In fact, of the 4 products we offer, only 1 is listed.  

Circling back to #2 now - designing your flow system

The stronger foundation you set up now, the less maintenance work there will be for you/ your team as your product catalog evolves. Here’s what I recommend: focus on segmenting the recipients by product/customer category INSTEAD of focusing on individual products.

Each Customer Thank You (post-purchase) flow will be triggered by the Placed Order event. What happens after that depends on the customer category…

1. For Gift Purchases AND One-off purchases - this will likely start as the same flow
   i. You could send an initial email after the order, and ask people to confirm whether or not the order is a gift purchase. You could use a text link or buttons to give people the option to click “yes” or “no” AND that link will automatically update a custom property on their profile that you can use to create a conditional split to send more specific emails throughout the flow.
   ii. You would create a custom property like gift_order and specify values of yes and no - then if someone has yes on their profile, they get emails about gift purchases, and vice versa for those who have no on their profile.
   iii. So one flow, one initial email to ID what branch people should go into, then two branches with specific content for each group of people
   iiii. Here’s a help doc with instructions how to set this custom property up, and set up the link to automatically update the property when they click it
    
2. For people who subscribe to the recurring membership - hopefully this has a specific collection built in Shopify to group multiple products together, or is just one specific product.
   i. That will enable you to add a flow filter that checks for the specific product collection or item name.

Best of luck!

Gabrielle