Solved
Flow questions
Once a person enters a flow can you remove them so they dont get any more emails that come in that flow or are they going to get them anyway?
Thanks
Hi
Welcome to the Community!
Yes, it would be possible to make a user exit a flow before receiving the next message. It just depends under what criteria you would want to exclude a user from receiving the next message.
To accomplish this, you would utilize a conditional split. Like the below:
Conditional Splits can be configured based on the following variables:
- What someone has done (or not done)
- Properties about someone
- If someone is in or not in a list
- Random sample
Depending on your use case, you can configure the appropriate criteria that would qualify or disqualify someone from receiving the next email.
Adding the next email under the “Yes” path in the above example will mean that anyone who meets the criteria set in the conditional split will receive the message. And anyone who does not meet the criteria will go down the “No” path and be exited from the flow.
Hope this helps!
-- Ashley Ismailovski
Ashley Ismailovski, Klaviyo Champion & Director of Email Marketing at SmartSites https://www.smartsites.com/