Klaviyo should really update this poor user experience loop with this misleading verbiage. On this page you clearly express that the user s current package includes support, however it clearly doesn't.
Hey
Thanks for finding this. You’re right - the verbiage is confusing and I see how it can lead somebody to have misconceptions about free accounts’ access to support. I alerted our team about this, and we’re going to work on it!
Thanks again.
-Byrne
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